AI Specialists

Cut costs. Boost efficiency. With AI that works.

We help organisations of all sizes — from healthcare organisations and local authorities to private companies and growing SMEs — implement AI that delivers measurable results without the hype or the risk.

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15+ Years Experience
3,500+ Staff Transformed
£250M Organisation Experience

Why BOSME?

Built on real-world experience

Deep experience across public and private sectors
Hands-on AI implementation expertise
Research background in ethics and bias
Practical focus — results, not reports

"We've spent years helping organisations navigate digital transformation. We know what actually works — and what doesn't."

Public sector organisations are under pressure like never before

Budgets are shrinking. Demand is rising. Staff are stretched thin. Everyone's talking about AI — but most implementations fail to deliver real value.

The result? Wasted investment, frustrated teams, and missed opportunities to genuinely transform how services are delivered.

70%
of AI projects fail to move beyond pilot stage
£2.3B
wasted annually on failed digital transformation
18mo
average time to see ROI — if you see it at all
What We Do

AI services that deliver results, not reports

Practical, implementation-focused AI consultancy designed for organisations ready to embrace artificial intelligence and automation.

AI Readiness Assessment

A rapid diagnostic to identify where AI can genuinely add value in your organisation — and where it can't.

You'll get:
  • Priority opportunity map
  • Risk and readiness score
  • 90-day implementation roadmap

AI Strategy & Business Case

A board-ready strategy with clear ROI projections, governance frameworks, and implementation phases.

You'll get:
  • Executive-ready business case
  • Governance & ethics framework
  • Vendor evaluation criteria

Implementation Support

Hands-on support to get AI tools working in your environment — from pilot to full rollout.

You'll get:
  • Pilot design & delivery
  • Change management support
  • Performance measurement

AI Training & Enablement

Equip your leadership and staff with the knowledge and confidence to use AI effectively and safely.

You'll get:
  • Executive AI literacy sessions
  • Hands-on staff workshops
  • AI policy development

AI Ethics & Governance

Ensure your AI use is compliant, fair, and defensible — built on my research in equality and bias.

You'll get:
  • AI ethics audit
  • Bias detection framework
  • Regulatory compliance review

Retained AI Advisory

Ongoing strategic support as your organisation's AI journey evolves — a trusted advisor on call.

You'll get:
  • Monthly strategy sessions
  • Priority access & support
  • Emerging tech briefings
Who We Work With

AI solutions tailored to your sector

Real examples of how we've helped organisations implement AI for automation, training, engagement, and enhanced service delivery.

Healthcare Organisations

AI that helps clinicians focus on care, not paperwork

🤖 Automation

  • Patient appointment scheduling AI — Reduced no-shows by 35%, saving £180K annually
  • Automated clinical coding — 90% accuracy in ICD-10 coding, 60% faster processing
  • AI-powered workforce rostering — Optimised shift patterns, reduced agency spend by £250K

📚 Training & Enablement

  • AI literacy programme for clinical staff — 500+ staff trained, 89% confidence improvement
  • ChatGPT & Copilot workshops — Administrative teams now save 8 hours/week per person

💬 Patient Engagement

  • AI chatbot for patient queries — Handles 70% of enquiries, 24/7 availability
  • Automated appointment reminders — SMS/WhatsApp integration, 40% reduction in DNAs

📊 Service Delivery

  • Predictive analytics for bed management — 25% improvement in patient flow
  • AI-driven equality monitoring — Automated WRES/WDES reporting, 85% time saved
Typical ROI: 3-5x investment within 12 months
Discuss healthcare AI →

Local Government

Smarter services with limited resources

🤖 Automation

  • Benefits processing automation — 65% faster application processing, £320K annual savings
  • Planning application triage AI — Auto-categorisation reduced backlog by 40%
  • Invoice processing with AI extraction — 95% accuracy, 80% reduction in manual entry

📚 Training & Enablement

  • Council-wide AI awareness programme — 1,200 staff trained across 15 departments
  • AI champions network — Created internal expertise, reduced external consultancy needs by 50%

💬 Citizen Engagement

  • AI-powered contact centre — 60% of calls resolved without human intervention
  • Multilingual chatbot for resident services — 12 languages, 24/7 support, 92% satisfaction

📊 Service Delivery

  • Pothole detection AI — Automated road survey analysis, 70% faster identification
  • Social care demand forecasting — Predictive models improved resource allocation by 30%
Typical ROI: £4 saved for every £1 invested
Discuss local government AI →

SMEs & Startups

Enterprise AI capabilities at SME budgets

🤖 Automation

  • AI email & calendar management — Executives save 10+ hours/week on admin
  • Automated bookkeeping with AI extraction — Receipt processing 95% automated, £15K/year saved
  • AI-powered inventory management — Stock predictions reduced overstock by 25%

📚 Training & Enablement

  • AI tools bootcamp for teams — ChatGPT, Midjourney, Notion AI mastery in 2 days
  • Custom AI workflow design — Tailored automation playbooks for each department

💬 Customer Engagement

  • AI customer service chatbot — 70% enquiries handled automatically, 4hr → instant response
  • Personalised email marketing AI — 45% increase in open rates, 3x conversion improvement

📊 Service Delivery

  • AI-generated proposals & quotes — 80% faster quote turnaround, won 25% more deals
  • Automated reporting dashboards — Real-time insights replaced 20hrs/month manual reporting
Typical ROI: Break-even in 3 months, 200%+ annual return
Discuss SME AI solutions →

Financial Services

AI-driven risk management and customer experience

🤖 Automation

  • KYC/AML document processing — 85% faster onboarding, 99.2% accuracy
  • Claims processing automation — Average handling time reduced from 5 days to 4 hours
  • Automated compliance monitoring — Real-time regulatory scanning, 90% reduction in manual checks

📚 Training & Enablement

  • AI risk awareness for compliance teams — Understanding AI bias in credit decisions
  • Responsible AI framework development — FCA-aligned governance training

💬 Customer Engagement

  • AI financial advisor chatbot — 24/7 support, handles 80% of routine queries
  • Personalised product recommendations — AI-driven cross-sell increased revenue 18%

📊 Service Delivery

  • Fraud detection AI — Real-time transaction monitoring, 60% more fraud caught
  • Credit risk scoring models — More accurate predictions, 15% reduction in defaults
Typical ROI: £500K-£2M annual savings for mid-size firms
Discuss financial services AI →

Professional Services

AI that amplifies expertise and accelerates delivery

🤖 Automation

  • Contract review AI — 90% faster due diligence, flagged 40% more risk clauses
  • Automated time tracking & billing — Recovered 15% more billable hours
  • AI-powered document drafting — First drafts in minutes, 70% reduction in junior time

📚 Training & Enablement

  • Legal AI tools training — Harvey, CoCounsel, and custom GPT implementation
  • AI-assisted research methodology — Partners and associates trained on AI research workflows

💬 Client Engagement

  • AI client portal — Self-service case updates, 50% fewer status call requests
  • Automated client reporting — Weekly AI-generated progress summaries

📊 Service Delivery

  • Predictive matter budgeting — AI estimates improved accuracy by 35%
  • Knowledge management AI — Instant access to precedents, 60% faster research
Typical ROI: 20-30% improvement in utilisation rates
Discuss professional services AI →

Civil Service & Government

Responsible AI adoption at scale

🤖 Automation

  • FOI request processing — AI triage and drafting reduced response time by 50%
  • Policy document summarisation — Ministers briefed 3x faster with AI summaries
  • Correspondence management AI — Automated routing and draft responses

📚 Training & Enablement

  • Cross-government AI academy — 2,000+ civil servants trained on responsible AI use
  • AI ethics & governance workshops — Aligned with Central Digital guidance

💬 Public Engagement

  • Citizen consultation analysis — AI processed 50,000+ responses in days, not months
  • Accessible information chatbot — Plain English explanations of complex policies

📊 Service Delivery

  • Grant application assessment — AI scoring reduced processing from 8 weeks to 2
  • Data quality improvement — AI cleansing improved dataset accuracy by 40%
Typical ROI: £3-7 public value for every £1 invested
Discuss government AI →
Results

Real outcomes, not just pilot projects

Examples of how we've helped organisations achieve measurable AI-driven improvements.

Healthcare Sector Case Study

Transforming workforce reporting through AI-powered analytics

A major healthcare organisation struggled with manual, time-consuming workforce data analysis. We implemented an AI-driven analytics solution that automated equality monitoring, identified trends, and generated board-ready reports in hours instead of weeks.

85% Reduction in reporting time
£120K Annual cost savings
3x Increase in data-driven decisions
12 wks From pilot to full rollout

"The implementation was smooth, the results were immediate, and the team actually uses it every day."

— Director of Workforce, Healthcare Organisation
SME Case Study

AI-powered customer service automation for growing business

A fast-growing professional services firm was struggling to scale customer support without proportionally increasing headcount. We implemented an intelligent chatbot and workflow automation that handled 70% of routine enquiries automatically.

70% Enquiries handled by AI
4hrs Average response time (from 24hrs)
40% Reduction in support costs
8 wks Implementation time

"We were sceptical about AI for a business our size, but BOSME showed us exactly where it would add value. ROI within 3 months."

— Managing Director, Professional Services Firm
How We Work

A practical approach to AI implementation

No lengthy discovery phases. No expensive reports that gather dust. Just focused work that delivers.

1

Discovery Call

30-minute conversation to understand your challenges and assess fit.

2

AI Assessment

Rapid diagnostic identifying your highest-value AI opportunities.

3

Pilot & Prove

Quick-win implementation to demonstrate value and build momentum.

4

Scale & Sustain

Full rollout with change management and ongoing optimisation.

Ready to explore what AI can do for your organisation?

Take our free 2-minute assessment to discover your AI readiness, or book a call to discuss your specific challenges.

Take Free Assessment Book a Call

Or email directly: george.williams@bosme.co.uk